Terms of Service

1. Acceptance of Terms

By accessing or using Manfarang, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use the service.

2. Description of Service

Manfarang is a fully managed AI-powered lead generation service. We find potential customers for your business, reach out to them with personalized messaging, and notify you when someone expresses interest.

The service includes: generating ideal customer profiles from your website and business information, discovering and verifying lead contact information, writing personalized email sequences using artificial intelligence, sending outreach emails on your behalf, automated follow-ups, and AI-powered reply classification.

Outreach is sent from Manfarang-managed email accounts on your behalf, using partner framing (e.g., “I work with [Your Company]”). By using our service, you consent to this approach.

3. Merchant of Record

All payments for Manfarang are processed by Lemon Squeezy, which acts as the Merchant of Record. Lemon Squeezy handles billing, invoicing, VAT/sales tax collection, and payment disputes. When you subscribe to Manfarang, your commercial relationship for payment purposes is with Lemon Squeezy. Lemon Squeezy's terms of service apply to all payment transactions.

4. Eligibility

You must be at least 18 years old to use Manfarang. By creating an account, you represent that you meet this age requirement and that you have the legal capacity to enter into these terms.

5. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate information when creating an account. Each person may maintain only one account. You must notify us immediately if you suspect unauthorized access to your account.

6. Subscriptions and Billing

Manfarang offers subscription plans (monthly and annual) with varying feature limits. All payments are processed by Lemon Squeezy as Merchant of Record. Subscription management, including cancellation and payment method updates, is handled through the Lemon Squeezy customer portal accessible from your account settings. Subscriptions renew automatically unless cancelled before the end of the current billing period.

7. 30-Day Money-Back Guarantee

New customers may request a full refund within 30 days of their first subscription payment. Refund requests must be made by contacting us at support@manfarang.com.

Upon receiving a refund, the customer's account and all associated data (campaigns, leads, email history) will be permanently deleted within 7 days. Customers who receive a refund are permanently prohibited from creating a new account or using Manfarang's services in the future.

After the 30-day period, all payments are non-refundable. Cancellation stops future billing but no prorated refund is provided for the remaining period. If you cancel your subscription, you will retain full access to your plan and its features until the end of your current billing period.

8. No Guarantee of Results

Manfarang does not guarantee any specific number of leads, replies, meetings, or conversions. Results depend on many factors outside our control, including but not limited to:

• The quality and competitiveness of your offer and pricing
• The quality and relevance of your free value offer
• Your industry and target market conditions
• Your responsiveness to interested prospects
• General market conditions and seasonal factors

Email deliverability is subject to policies and rule changes by email service providers (Google, Microsoft, and others) which can change at any time without notice. While we follow industry best practices for email deliverability, we cannot guarantee inbox placement. This is why we offer a 30-day money-back guarantee as described in Section 7.

9. Email Compliance

Manfarang follows CAN-SPAM Act requirements, GDPR guidelines for B2B communications, and industry best practices for cold outreach. By using Manfarang, you warrant that:

• Your business, products, services, and offers are legitimate and legal
• The information you provide (business description, targeting criteria, offers) is truthful and accurate
• You will not use Manfarang to promote illegal products or services, adult content, gambling, weapons, or any regulated industry without proper licensing
• You will honor unsubscribe and opt-out requests promptly

Manfarang reserves the right to suspend or terminate your account if we determine, at our sole discretion, that you are using the service for spam or in violation of applicable laws.

10. Acceptable Use

Manfarang is designed for B2B outreach only, not B2C mass marketing. You agree to the following:

• One active campaign at a time per account
• You must not provide misleading business information
• You must respond promptly to interested prospects introduced through the warm handover process
• You must not attempt to gain unauthorized access to any part of the service
• You must not reverse engineer, decompile, or disassemble the application
• You must not scrape, data mine, or perform automated extraction of content
• You must not interfere with the service's operation or other users' access
• You must not circumvent plan limits or usage restrictions
• You must not share account credentials with third parties
• You must not use the service for any unlawful purpose

Manfarang reserves the right to suspend or terminate accounts that generate excessive spam complaints or damage email deliverability infrastructure.

11. Communication Conduct

All communication with Manfarang staff and support (email, in-app messaging, or any other channel) must be conducted with mutual respect and professionalism. We are committed to providing helpful, responsive support and expect the same level of courtesy in return.

We do not tolerate harassment, threats, abusive language, discriminatory remarks, or personal attacks directed at our team. Manfarang reserves the right to limit or terminate support access, and in severe cases suspend or terminate the account entirely, if a customer repeatedly engages in abusive or threatening communication.

This does not limit your right to express dissatisfaction, provide critical feedback, or escalate complaints through appropriate channels.

12. AI-Generated Content

Manfarang uses artificial intelligence to generate ideal customer profiles, email copy, campaign briefs, and reply classifications. AI-generated content is provided as suggestions and starting points. You are responsible for reviewing, editing, and approving all content before it is used in outreach. Manfarang does not guarantee the accuracy, appropriateness, or effectiveness of AI-generated content.

13. Intellectual Property

The Manfarang name, logo, and application code are the property of Manfarang. All AI-generated email content created through the service is owned by Manfarang. Lead data compiled by Manfarang remains Manfarang's property.

You retain ownership of your business data, including your business descriptions, targeting criteria, and any content you create or edit within the service. You receive a limited, non-exclusive, non-transferable license to use lead data for your own business development purposes during your active subscription. This license terminates upon cancellation or termination of your account.

14. Third-Party Services

Manfarang integrates with third-party services to provide its functionality, including cloud hosting providers, AI language model providers, lead data providers, email delivery services, and Lemon Squeezy for payments. Your use of Manfarang may be subject to the terms and conditions of these third-party services. Manfarang is not responsible for the availability, accuracy, or policies of third-party services.

15. License Grant

Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Manfarang for your business purposes in accordance with your subscription plan.

16. Indemnification

You agree to indemnify, defend, and hold harmless Manfarang, its operator, and its affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• The content of your offers, products, or services promoted through Manfarang
• The nature of your business or its compliance with applicable laws
• Your violation of these Terms of Service
• Your violation of any applicable laws or regulations
• Any third-party claims resulting from outreach conducted through the service on your behalf

17. Disclaimer of Warranties

The service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Manfarang does not warrant that the service will be uninterrupted, error-free, or that emails sent through the service will be delivered, opened, or result in replies.

18. Limitation of Liability

Manfarang's total liability for any claims arising from or related to these terms or the service is limited to the total amount paid by you in the three (3) months preceding the claim.

To the fullest extent permitted by law, Manfarang shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost revenue or lost profits
• Lost business opportunities
• Failure to generate leads, replies, or conversions
• Damages arising from emails sent through the service
• Lead data inaccuracies
• AI-generated content
• Any impact on your email deliverability or domain reputation

19. Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms, including misuse of the service, excessive spam complaints, or any activity that threatens email deliverability infrastructure. No refunds are issued upon termination for cause.

You may delete your account at any time through your account settings. Upon deletion or termination, all your data will be permanently removed within 30 days as described in our Privacy Policy.

20. Dispute Resolution

Any disputes arising from these terms or your use of the service shall first be addressed through good-faith negotiation between you and Manfarang. If a dispute cannot be resolved through negotiation within 30 days, it shall be resolved through binding arbitration. You agree to waive any right to participate in class action lawsuits or class-wide arbitration against Manfarang.

21. Governing Law

These terms shall be governed by and construed in accordance with applicable law.

22. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of changes by updating the “Last updated” date at the top of this page. Continued use of the service after changes constitutes acceptance of the updated terms.

23. Contact

If you have questions about these Terms of Service, please contact us at support@manfarang.com.